What if my credit card is lost or stolen?
If your credit card is missing, whether lost or stolen, please report it immediately by calling Customer Service at 1-844-323-7053. We will cancel your current card and send you a new one.

What if I want to dispute a charge on my statement?
If you have questions or concerns with the quality of property or services that you have purchased with your Manulife credit card, and you have tried in good faith to correct the problem with the merchant, call Customer Service at 1-844-323-7053.

Who do I contact if I have an issue with an item within my online transaction activity?
If you have questions about charges to your account, transactions on your account, or any other account information displayed on this website, please call 1-844-323-7053.

How do I make payments on my credit card account?
Manulife Bank accountholders can set up Manulife Bank Visa as a payee on our online bill payment services. Other financial institutions may accept payment at a branch, bank machine, or through their own online bill payment services.

Are there other ways I can make payments?
Yes, you can also pay by mail. Please send Manulife Credit Card payments to:

Manulife Bank of Canada
PO Box 160
Station D
Scarborough, ON M1R 5B5

Please include your credit card account number on your cheque or money order.

How do I request a balance transfer?
If you would like to transfer a balance from another credit card account to your Manulife Bank credit card, please call 1-844-323-7053. Be sure to have both cards on hand when you call.

What account information can I see online?
You can view Transaction History for the previous 6 statements including recent transactions currently not yet on a statement. E-statements are available for the previous 24 billing cycles.

What security measures does this website use?
We use advanced encryption techniques to protect the information you provide to us over the Internet. You can tell that the session is secure when you see a locked padlock displayed at the bottom of most browser windows. In addition, before displaying any transaction activity information online, we verify the identity of the cardholder using the sign in or enrollment information.

For additional FAQs, please go to Manulifebank.ca/creditcards